Who is WEX?
WEX is the global commerce platform that simplifies the business of running a business. We’re evolving the Payzerware brand to become WEX Field Service Management. This change reflects our integration into the broader WEX business. It positions us to deliver even more value going forward: smarter integrations, expanded capabilities, and continued investment in the tools that power your business.
What’s changing?
We’re evolving the Payzerware brand to become WEX Field Service Management. This change reflects our integration into the broader WEX platform — a global leader in payments, fuel, and fleet solutions. It positions us to deliver even more value going forward: smarter integrations, expanded capabilities, and continued investment in the tools that power your business.
How does this benefit me?
You’ll still get the product you trust — now backed by a larger platform purpose-built for field service. As part of WEX, we’re investing in new features, better support, and deeper connections across payments, mobility, and more. Over time, this will unlock new functionality with no disruption to your current workflows.
What does this mean for me?
Initially, the only thing changing is the name (WEX Field Service Management). A new, rebuilt mobile app will be available, and we will be launching additional features such as Advanced Reporting, a Price Book Digital integration, and additional financing partners. You’ll continue using the same login, have access to the same data and the same support team — just under a new name and app icon.
Do I need to download a new app?
Beginning Thursday, September 18, our new mobile app, WEX FSM, will be available for download. We encourage all Field Users to begin using the new app. Please note that the Payzerware app will no longer be available for new downloads after October 14, and full deprecation is planned for January 2026.
Will I lose my data?
Not at all. All your data, settings, and customer info will carry over automatically to the new app.
Is the product changing?
The online product you use today — including your pricing, features, and integrations — will remain the same, with more exciting features and integrations coming soon. The only change is to the mobile app, which will be made available later in September. The new WEX FSM app will offer enhanced functionality and improved reliability.
Will my team need training on the new app?
The new WEX FSM app is designed to provide an improved experience while maintaining the same core functionality your team is already familiar with. Most users will be able to start using it right away without additional training. For those who would like a deeper dive, we’ll be offering live mobile app webinars as well as fully comprehensive video courses.
Who can I contact with questions?
We’re confident this rebrand will be a positive step in the continued evolution of our software. If you have any questions, our Customer Support team is always available and ready to assist.