Why Reconnection is Necessary
While rare, sometimes a Sync Tool login connection refresh is necessary as local or regional connection issues can sever the connection between your sync tool and our servers. If this happens, you'll notice that the WEX FSM Status in the Sync Tool will show 'Logged out'. If this is the case, the Sync Tool's connection to WEX FSM must be reestablished in order to continue syncing WEX FSM data to your QuickBooks company file.
Steps to Log Back In
Open the Sync Tool
If an automated sync is currently running, pause it before proceeding.
Run Quick Setup
Click the "Quick Setup" option in your sync tool.
Press the Login button
Enter your WEX FSM login credentials.
Save the Quick Setup
Once logged in, your sync tool should be ready to resume syncing.
By following these steps, you’ll restore the connection and ensure smooth operation of between QuickBooks Desktop and WEX FSM.